Code of Ethics

Current Status: Draft

Presented at the November 9, 2022 Member Meeting

We encourage all IT Service Providers to follow and post our Code of Ethics to your web site. The NSITSP Code of Ethics strives to ensure that all IT consumers (individuals and businesses) are served by professional consultants who value honesty, integrity, and professionalism in all activities.

The following Draft Code of Ethics was proposed to the NSITSP Board of Directors in November 2022. The Board agreed to post this code on our web site for six months and to gather feedback from all members and non-members regarding its content.

NSITSP Code of Ethics

Competence

We will always represent our skills and abilities accurately.

We will maintain our capacity to provide wise counsel for those areas we represent having expertise through education, and experience.

Conflict of Interest

We advise our clients of conflicts of interest that exist and will always present the options we genuinely believe are in the best interest of the client.

We shall not knowingly make recommendations or provide advice that serves the member and not the recipient.

Confidentiality

We treat all client information as confidential unless we know it’s not.

We will not take advantage of proprietary or privileged information, either for use by ourselves, our client’s firm, or another client, without the client’s permission.

We have documented measures for maintaining the confidentiality of our clients’ data as well as our own.

Commitment to Clients

We compete by consistently acting in our client’s best interest and employing the highest levels of honesty, competence, transparency, and professionalism.

We expect our vendors and other IT Service Providers to operate within the same Code of Ethics we hold ourselves to, and will not tolerate unethical behavior. 

How to use and display the NSITSP Code of Ethics

We encourage all IT Service Providers to follow and post our Code of Ethics to your website. You may wish to introduce it with a phrase such as, “We operate within the the professional Code of Ethics of the National Society of IT Service Providers. For more information, visit https://nsitsp.org.

If you are a professional (paid) member, you may also display the NSITSP logo.

We highly encourage you to use your affiliation, and the code of ethics, in your marketing materials and SOPs. Of course, it would be unusual to publish the code of ethics in your marketing materials, but it would be quite easy to refer to it – and post an easy link on your website such as yourdomain.com/coe.

“Bragging” that you have and follow a code of ethics is a great way to differentiate yourself. This is particularly true if a prospect has had a negative interaction with another ITSP. Bad actors have a negative effect on everyone in the industry. That’s why a code of ethics is important. It shows that we hold ourselves and each other to a higher standard of professionalism.