ESAT -> CSAT -> Profit -> OSAT
I.e. Satisfied employees lead to Satisfied customers leads to Satisfied CFO leads to Satisfied owner.
As an MSP leader, how can you ensure your team makes the right decisions when you are not around? One way is to create a business culture that shows them what kind of company you want to be. As an owner and leader, defining your company culture starts with you.
How can you instill a mindset of process creation and adherence in your employees? The NSITSP will examine how to create a strong and positive culture for your business as part of our webinar series.
We are very pleased and excited to have Allen Edwards, of Eureka Process – a Gozynta company, an expert in MSP culture leading our discussion. Allen ran an MSP and has been teaching MSP cultural development for years.
Join your fellow MSP leaders on Wednesday, Mar 20, 2024 at 9AM Pacific, noon Eastern time for a discussion that will have lasting positive effects on your business. As with all our sessions, the call will be interactive, so bring your questions.
Register HERE.
Presenter Information: Allen Richards
Allen began his I.T. career in 1994 and founded his first I.T. company in 2002. He led the firm through a transition from break/fix to MSP, and from custom ticketing to AutoTask before moving to ConnectWise Manage. After founding Eureka Process in 2017, he released his first book, Process and the Other “P Word (Which is Also Process) in 2022, and his firm was acquired by Gozynta in 2023 where he still serves as head of consulting and co-owner. As a self-proclaimed entrepreneur he has also founded MSP Hire, an IT recruiting firm, and Trickster’s Hideout, a coffee shop and event venue, during 2023.
Allen enjoys working with business leaders to create meaningful, growth-centered relationships that support next level performance. He aims to offer his clients a sense of relief from the demand and complexity of running a successful MSP and reinvigorates teams with enthusiasm and a sense of possibility.
With a passion for adventure, Allen fills his spare time with activities such as running, scuba diving, skiing and travel. He’s even been known to play a video game or two.
Register HERE.